Accessibility Statement

This accessibility statement applies to Bromley Trading Standards checked run by London Borough of Bromley.

The content on this website is designed for everyone to find, read, and understand. It is compatible with assistive technologies and developed to meet the accessibility standards outlined in this statement.

View the site your way

There are a number of customisation options for your browser and device that could help you use this website and other websites more effectively.

AbilityNet provide advice on making your device easier to use if you have a disability.

Feedback and contact information

Please contact us if you have an accessibility query including:

  • If you are experiencing issues with accessing information or using the website

  • If you find an accessibility problem not listed on this statement

  • If you have positive feedback on the accessibility considerations made.

When you contact us there is a process in place that will acknowledge your contact, tell you who is dealing with it and give you a timescale by which you can expect a reply.

Alternative formats

If you need information in an alternative format, such as braille or a language other than English:

An English-speaker will take details of what you need, you may need an English-speaking friend or a family member to help you with this.

Complaints process

Once you have reported a problem with our website or asked for an alternative format, but you are not happy with our response, you can use our complaints process to register your difficulty. This helps us improve our systems.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

The London Borough of Bromley is committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance Status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

We formally test the accessibility of key user journeys that represent the breadth of content across our website on a regular basis against WCAG 2.1 AA standards.

If you find something that does not work that we missed, remember to contact us.

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations

This section covers issues that we need to fix and are working to do so.

Images, Video and Media

Logos for Bromley and Trading Standards Checked within the footer do not have alt text. (WCAG 1.1.1)

The link within the Trading Standards Checked logo does not have text visible to screen readers. This is because the image does not have a title or an aria-label attribute. (WCAG 2.4.4, 4.1.2)

All logos or placeholders for results do not have alternative text and do not include alt tags within the html. (WCAG 1.1.1)

Logos and images of the owner do not have alternative text. (WCAG 1.1.1)

Videos present on the page do not have transcripts attached. (WCAG 1.2.3, 1.2.5)

The videos "ADR: Alternative Dispute Resolution" and "Cancellation Notices" do not have captions. (WCAG 1.2.2)

Keyboard access

When magnified to 400%, the navigation menu items cannot be opened using a keyboard exclusively. (WCAG 1.4.10

Frequently Asked Questions drop down options do not have focus indicators when using a keyboard. (WCAG 2.4.7

Frequently Asked Questions drop down options do not have focus indicators when using a keyboard. (WCAG 2.4.7)

There are no bypass blocks or "Skip to Main Content" links when using a keyboard. (WCAG 2.4.1)

Location icon buttons cannot be accessed when using a keyboard exclusively. (WCAG 2.1.1)

Web languages

When magnified to 400%, the icon for the navigation menu does not have text visible to screen readers. (WCAG 4.1.2 & 1.4.10)

Most links within the page are full URLs and do not accurately describe to the user where they take the user. (WCAG 2.4.4)

"Residents" and "Traders" headings are not marked up appropriately in the HTML.(WCAG 1.3.1)

There are multiple instances where elements referenced with ARIA and multiple HTML static elements use the same ID attribute (WCAG 4.1.1)

All buttons for Call, Email and Visiting the website do not have text visible to screen readers when the page is at a magnification less than 250% (WCAG 2.4.4,4.1.2 & 1.4.10)

Website Design

Text elements do not meet the minimum colour contrast requirements of 4.5:1. (WCAG 1.4.3)

Error messages are displayed in red text when fields are left empty. (WCAG 1.4.1 & 3.3.1)

When magnified to 400%, the buttons for refining and sorting the search overlap the navigation menu button, making it inaccessible. These buttons and the Update Search button cover most of the screen, making most of the page unreadable. (WCAG 1.4.10)

Focus indicators surrounding buttons does not meet the colour contrast requirement of 3:1.(WCAG 1.4.11)

Other Issue

Error messages when fields are left empty they are not read out by a screen reader without receiving focus. (WCAG 3.3.3 & 4.1.3)

Disproportionate burden

Not applicable.

Content that’s not within the scope of the accessibility regulations

This section covers issues that we do not need to fix right now.


The accessibility regulations do not apply to video content published before 23rd September 2020.

All video content published from 23rd September 2020 will meet accessibility requirements and we are working to make older video content accessible where possible.

Third-Party Content

Our website contains third-party content. We do not have control over and are not responsible for the accessibility of this content, but we make best endeavours to work with the 3rd party to improve its accessibility. This may include:

  • Links to non-Bromley websites

  • Content/functionality on our website

  • Content hosted on other websites, such as social media sites.

Preparation of this accessibility statement

This statement was prepared on 17th November 2021. It was last reviewed on 17th November 2021.

This website was last tested on 5th November 2021. The test was carried out by Kent County Council.